Terms and Conditions 

Note: Due to COVID-19, our delivery time frames may vary than usual subjected to the availability of courier, receipt of the product from our vendor and other factors that affect our local and international logistics. 

1. Introduction

These terms and conditions ("Agreement") sets forth the general terms and conditions of your use of the moralabels.com website ("Website" or "Service") and any of its related products and services (collectively, "Services"). This Agreement is legally binding between you ("you” or "End User” or "your” or "Buyer” or "Customer”) and Mora & Co UK LTD ("Mora & Co UK LTD", "we", "us", "Site”  or "our"). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms "User", "you" or "your" shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and are not authorized to access or use the Website and Services. You acknowledge that this Agreement is a contract between you and Mora & Co UK LTD, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

Your use of this website www.moralabels.com (hereinafter referred to as the "Site”) and its related sites, services and tools). These terms and conditions are effective upon acceptance and governs the relationship between you and Mora Labels, a company having its registered MORA & CO UK LTD 71-75, Shelton Street, Covent Garden, London, United Kingdom (hereinafter the "Company”) including the sale and supply of any Products on the Site. If this terms and conditions conflicts with any other document, the terms and conditions will prevail for the purposes of usage of the Site.

We reserve the right to modify this Agreement or its terms relating to the Website and Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website and Services after any such changes shall constitute your consent to such changes.

You are advised to regularly check for any amendments or updates to the terms and conditions contained in this Agreement. For the purpose of this Agreement, the term "Substantial Change” means a change to the terms of this Agreement that materially reduces your rights or increases your responsibilities.

Please read these terms and conditions carefully. These terms & conditions, as modified or amended from time to time, are a binding contract between the company and you. If you visit, use, or shop at the Site (or any future Site operated by the company, you accept these terms and conditions). In addition, when you use any current or future services of the company or visit or purchase from any business affiliated with the company or third-party vendors, whether or not included in the site, you will also be subject to the guidelines and conditions applicable to such service or merchant. 

If this Terms and Conditions conflicts with any other document, the Terms and Conditions will prevail for the purposes of usage of the Site. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. You can opt out of our promotional emails anytime by clicking the UNSUBSCRIBE link at the bottom of any of our email correspondences. Please see our Privacy Policy for details. We shall have no responsibility in any manner whatsoever regarding any promotional emails or SMS/MMS sent to you. The offers made in those promotional emails or SMS/MMS shall be subject to change at the sole discretion of the Company and the Company owes no responsibility to provide you any information regarding such change. By placing an order, you make an offer to us to purchase products you have selected based on standard Site restrictions, Merchant specific restrictions, and on the terms and conditions stated below. You are required to create an account in order to purchase any product from the Site. This is required so we can provide you with easy access to print your orders and view your past purchases.

The Site/Company takes no responsibility for the services or products that are sold or supplied by third party vendors. The Company makes no warranty to their end users for the quality, safety, usability, or other aspect of a product or service that is supplied by a Merchant and/for some services or activities that involve potential bodily harm, and for those activities, the Company takes no responsibility for the service or activity being offered, and the End User takes responsibility for his or her own actions in utilizing those services.

2. Description of Services

 On the Site, We provide customers with access to clothing, footwear and accessories that can be purchased at the price mentioned on the site.

3. General 

This Agreement sets forth the terms and conditions that apply to the use of the Site by the User. By using this Site, the User agrees to comply with all of the terms and conditions hereof. The right to use the Site is personal to the User and is not transferable to any other person or entity. The User shall be responsible for protecting the confidentiality of their password(s), if any. The User acknowledges that, although the internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of the Company, and the Company shall not be responsible for any data lost while transmitting information on the internet. While it is the Company’s objective to make the Site accessible 24 hours per day, 7 days per week, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of the Company, access to the Site may be interrupted, suspended or terminated from time to time. The Company shall have the right at any time to change or discontinue any aspect or feature of the Site, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, the Company may discontinue disseminating any portion of information or category of information may change or eliminate any transmission method and may change transmission speeds or other signal characteristics.

None of the provisions of this Agreement shall be deemed to constitute a partnership or agency between you and the Company and you shall have no authority to bind the Company in any manner whatsoever. Except as explicitly stated otherwise, any notices to us shall be given by email address provided by the customer to us during the registration process. Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to us during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing.

If any clause of this Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the Agreement.

This Agreement sets forth the entire understanding and agreement between you and us with respect to the subject matter hereof.

In the Company’s sole discretion, it may transfer its rights and obligations under this Agreement without your prior express consent.

The Company may terminate this Agreement at any time. Without limiting the foregoing, the Company shall have the right to immediately terminate any passwords or accounts of the User in the event of any conduct by the User which the Company, in its sole discretion, considers to be unacceptable, or in the event of any breach by the User of this Agreement. 

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.

4. Membership Eligibility

If you create an account on the Website, you are responsible for maintaining the security of your account and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may monitor and review new accounts before you may sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email address and Internet protocol address to prevent further registration.

Use of the Site is available only to persons who can form legally binding contracts. People who are "incompetent to contract" within the meaning of the UK LAW including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years, you shall not register as a member of the Site and shall not sell, purchase or bid for any items on the Site. As a minor if you wish to purchase or sell an item on the Site such purchase or sale may be made by your legal guardian or parents who have registered as users of the Site. We reserve the right to terminate your membership and refuse to provide you with access to the Site if it is brought to our notice or if it is discovered that you are under the age of 18 years.

5. Your Account

In consideration of your use of the Site, you represent that you are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in UK. You also agree to provide true, accurate, current and complete information about yourself as prompted by the Site's registration form. If you provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or If we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, We have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof). If you use the Site, you are responsible for maintaining the confidentiality of your account and password including cases when it is being used by any of your family members, friends or relatives, whether a minor or an adult. You further agree to accept responsibility for all transactions made from your account and any dispute arising out of any misuse of your account, whether by any family member, friend, relative, any third party or otherwise shall not be entertained by the Company. Because of this, we strongly recommend that you exit from your account at the end of each session. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to refuse service, terminate accounts, or remove or edit content in our sole discretion.

Access to and use of password protected and/or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.

6. Your Information (or any items listed) 

"Your Information" is defined as any information you provide to us or other users of the Site in the registration process, in the feedback area, bulletin board, chat service etc. or through any e-mail feature. You are solely responsible for Your Information, and in accordance with certain features of the Site we may only act as a passive conduit for your online distribution and publication of Your Information.

Please note that in case of non-compliance with rules and regulations, Agreement and privacy policy for access or usage of the site, the site has the right to immediately terminate the access or usage rights of the users.

You shall not host, display, upload, modify, publish, transmit, update or share any information or share/list(s) any information or item that belongs to the Site. Any message received that is harassing, obscene, pornographic, threatening, racial or any other such negativity in nature to the site or towards any merchant, the addressee/ users on the origin of such messages shall be actioned as deemed appropriate to UK law. 

The Site provides Users with the ability to send email message to us on the Site. We are under no obligation to review any messages, information or content posted on the Site by users and assume no responsibility or liability relating to any such Postings. Notwithstanding the above, We may from time to time monitor the Postings on the Site and may decline to accept and/or remove any email or Postings.

Solely to enable us to use the information you supply us with, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, and database rights (but no other rights) you have in Your Information, in any media now known or not currently known, with respect to Your Information. We will only use Your Information in accordance with this Agreement and/or our Privacy Policy.

7. Colors and Dimensions

While we have made every effort to display as accurately as possible the colors of the products that appear on the Site, we cannot guarantee that your monitor or screen’s display of any color will be completely accurate, as computer monitors and screens of electronic devices vary.

The dimensions provided in the dimension chart and product information are subject to variance based on material of the product, sizing standards from the place of origin and error of manufacturing.

8. Electronic Communications

When You use the Site or send emails or browse through data, information or communication to us, You agree and understand that You are communicating with us through electronic records and You consent to receive communications via electronic records from us periodically and as and when required. We will communicate with You by Email/SMS/Call or by an electronic record on our Site which will be deemed adequate service of notice / electronic record.

9. License and Site Access

We grant you a limited license to access and make personal use of the Site and the Service. This license does not include any downloading or copying of account information for the benefit of another vendor or any other third party; caching, unauthorized hypertext links to the Site and the framing of any Content available through the Site uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by us to prevent or restrict access to the Site. Any unauthorized use by you shall terminate the permission or license granted to you by us.

10. Links

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), We have no control over such Sites and resources and we do not directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource unless specifically stated herein.. It is considered that you acknowledge and agree that we are not responsible for the availability of such external sites or resources, do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. Also, we are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website and Services. Your linking to any other off-site resources is at your own risk.

11. Third party services

If you decide to enable, access or use third party services, be advised that your access and use of such other services are governed solely by the terms and conditions of such other services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. You irrevocably waive any claim against Mora & Co UK LTD with respect to such other services. Mora & Co UK LTD is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other services, or your reliance on the privacy practices, data security processes or other policies of such other services. You may be required to register for or log into such other services on their respective platforms. By enabling any other services, you are expressly permitting Mora & Co UK LTD to disclose your data as necessary to facilitate the use or enablement of such other service.

12. Pricing Information 

We strive to provide you with the best prices possible on products and/or services you buy from us, however, We do not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without any prior notice. The prices mentioned on the Site are not subject to comparison with the same or similar product(s) and/or service(s) available through any online or offline sale. The pricing is subject to our pricing policy and the prices shall be determined only at our sole discretion.

While we strive to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We will have the right to modify the price of the product and contact you for further instructions using the e-mail address or telephone number provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that we accept your order the same shall be debited to your credit card account. The payment may be processed prior to our dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. 

The individual product price as showcased on www.moralabels.com includes supplier product price and customization charges (if any). 

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

13. Fraudulent / Declined Transactions

We may constantly monitor the user’s account in order to avoid fraudulent accounts and transactions. Users with more than one account or availing our services fraudulently shall be liable for legal actions under applicable law and we reserve the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, We reserve the right to immediately delete such account and dishonour all past and pending orders without any liability. For the purpose of this clause, we shall owe no liability for any refunds.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

14. Credit Card Details

You agree, understand and agree and undertake to provide the correct and valid credit card details to us that for availing of services on the Site and you must use your own credit card. Further the said information will not be utilized and shared by us with any of the third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.

15. Disclaimer of Warranty

You agree that all content, products, and services on the site such service, or obtained from a website to which the site is linked (a "linked site") are provided on an "as is" and "as available" basis and that your use of the Website and Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, non-infringement, security or accuracy. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. We do not endorse and are not responsible for (a) the accuracy or reliability of any opinion, advice or statement made through the site by any merchant, (b) any content provided on linked sites or (c) the capabilities or reliability of any product or service obtained from a linked site. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service unless stated otherwise. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.

Under no circumstance will we be liable for any loss or damage caused by a user's reliance on information obtained through the site or a linked site, or user's reliance on any product or service obtained from a linked site. It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the site, or obtained from a linked site. 

16. Limitation of Liability

To the fullest extent permitted by applicable law, in no event will Mora & Co UK LTD, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Mora & Co UK LTD and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount greater of one dollar or any amounts actually paid in cash by you to Mora & Co UK LTD for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.

17. Indemnity

You agree to indemnify and hold Mora & Co UK LTD and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website and Services or any willful misconduct on your part.

You shall to the fullest extent indemnify and hold harmless the Company, its subsidiaries and affiliates, and their respective officers, directors, shareholders, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of this Agreement, or the documents it incorporates by reference, or your violation of any law, rules or regulations or the rights of a third party.

18. Billing

The price of our merchandise is inclusive of the VAT. The VAT charged shall depend upon the destination where the order has to be shipped. The tax rate applied to the order will be the tax rate for tax of UK. Addition to the mentioned tax, any additional tax in accordance where the order is being shipped, we reserve the right to collect taxes for additional charges wherever applicable. Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.

19. Sale & Discounts

It is the customer’s responsibility to login earlier if they want to avail better products or styles because our sales are "first come, first served”. The merchandise is not restocked once sold out. No information regarding the presence of any Product in our stock will be given and we will alert you only when an item is sold out. ​We do not accept returns or exchanges on the items you purchased during an offer or Sale. 

Any two offers or discount code cannot be clubbed together. In the case that your order consists of Offer products and full-priced merchandise, your coupon or discount code will only be applied to the non-discounted product. The discount is not valid on the purchase of gift cards.

We offer Free delivery for certain products to our customers within India (or when the delivery location is anywhere in India). For international customers who’s order value is more than or equal to 150£, the delivery shall be complimentary. If the order value is less than 150£, a flat rate shipping of 25£ shall be charged to the customer during checkout.

A 5% ‘first time purchase’ discount shall be provided to all the customers who’s order value is more than or equal to 100£.

20. Delivery

We deliver to more than 200 countries around the world, and offer different shipping options as applicable.

For more information, please contact our customer care service at customercare@moralabels.com.

We attempt but do not guarantee to deliver the products to Users within the number weeks mentioned in the order details form, from the day of close of sale depending upon the shipping location. We work with different type of suppliers (Manufacturers, designers, distributors, importers etc.) and the delivery time to Users is subject to delivery of products from supplier to us. Other factors include delay in delivery through the courier partner, transporters’ strike etc. We reserve the right to make delivery of the goods by instalments. If the goods are to be delivered in instalments, each delivery will constitute a separate contract. You may not treat the contract (as a whole).

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.

We aim to have the products dispatched from our partnering sellers within 24 hours with the exception of sale periods where it may take up to 72 hours. However, some products are made to order and can take longer than the time frame mentioned in the product page. For more information about the delivery time frame of a particular product(s), Kindly contact our customer care team at customercare@moralabels.com.

If we are not able to reach you within 3 calls, the order will be cancelled. If you fail to take delivery of the goods, we may at our discretion charge you for the additional shipping cost.

For international deliveries, a porch or door delivery without signature is done. This is in line with international standards of shipping. We do not require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a third party recipient for delivery purposes (for example as a gift) then you accept that evidence of a porch delivery at the address given (or at that delivery address) is evidence of delivery and fulfilment by us of our obligation. If the customer is unavailable at a certain date, pls indicate those preference on email/phone to our customer experience team to ensure smooth product delivery.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by third party delivery agencies and/or due to time required for statutory clearances during the delivery process.

Further, we may at times be unable to deliver the confirmed order(s) to you and the reason for the same could be inclusive of but not limited to the following:

(i) unavailability of the relevant product; 

(ii) failure of the concerned manufacturer/supplier/designer/importer to deliver relevant product to us;

(iii) poor/improper/defective quality of the relevant product ascertained through our quality audit process; and

(iv) inaccuracies or errors in product or pricing information. 

In the event of any circumstance(s) as aforementioned; you shall not be entitled to any damages or monetary compensation.

In the event we are unable to deliver the confirmed order(s) as mentioned hereinabove and the payment for such order(s) has been made by you through your credit/debit card, the amount paid by you while placing the order(s) on the Site will be reversed back in your card account deducting any wire transfer fees if applicable. 

Custom duty to be borne by the customer (in case of international shipment) if any.

21. Trademarks

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website and Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website and Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Website and Services, third party products and services, or the Internet. We reserve the right to terminate your use of the Website and Services for violating any of the prohibited uses.

This Agreement does not transfer to you any intellectual property owned by Mora & Co UK LTD or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Mora & Co UK LTD. All trademarks, service marks, graphics and logos used in connection with the Website and Services, are trademarks or registered trademarks of Mora & Co UK LTD or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Website and Services may be the trademarks of other third parties. Your use of the Website and Services grants you no right or license to reproduce or otherwise use any of Mora & Co UK LTD or third party trademarks. Users are prohibited from using any Marks for any purpose whatsoever without our prior written permission or such third party which may own the Marks. All information and content including any software programs available on or through the Site is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Site for commercial or public purposes.

The Site contain copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, and the entire contents of the Company protected by copyright as a collective work under the applicable copyright laws. The Company owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as in the content original to it. Users may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. Users may download / print / save copyrighted material for the User's personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express permission of the Company and the copyright owner is permitted. If copying, redistribution or publication of copyrighted material is permitted, no changes in or deletion of author attribution, trademark legend or copyright notice shall be made. The User acknowledges that he/she/it does not acquire any ownership rights by downloading copyrighted material. Trademarks that are located within or on the Site otherwise owned or operated in conjunction with the Company shall not be deemed to be in the public domain but rather the exclusive property of the Company, unless such site is under license from the trademark owner thereof in which case such license is for the exclusive benefit and use of the Company, unless otherwise stated.

22. Severability & Assignment

All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be illegal, invalid or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.

You may not assign, resell, sub-license or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of its assets or stock or as part of a merger.

23. Arbitration

Any dispute, difference or controversy arising out of or in connection with this contract, including any question regarding to its existence, operation, termination shall first be referred to mediation at the Indian Institute of Arbitration & Mediation (IIAM) and in accordance with its then current Mediation Rules. If the mediation is abandoned by the mediator or is otherwise concluded without the dispute or difference being resolved, the such dispute or difference shall be referred to and determined by arbitration by IIAM in accordance with its Arbitration Rules and in accordance with the Arbitration Act. The Place and venue of Arbitration shall be at Cochin, Kerala, India. The language of arbitration shall be in English. All dispute, difference or controversy between the parties shall be resolved by invoking Fast Track procedure in accordance with Section 29(B) of Arbitration & Conciliation Act, 1996. The governing laws shall be that of the Republic of India.

24. Returns and Exchange 

1. For all product return requests being received from a customer, Mora Labels reserve the rights to be the sole decision maker.
2. Product(s) cannot be returned until and unless the product received is defective/damaged, size discrepancy (the size of the product received does not match with the ordered size), does not match with the product description as stated on the website.
3. To return an item, the customer must raise a request to Mora Labels at customercare@moralabels.com, within 24hrs of the receipt of the product.
4. The return request email must contain an unboxing video while opening the sealed delivered package highlighting the condition of the product received from all angles.
5. Once a request a received, Mora Labels shall review the case within 48hrs and notify the customer on the proceedings.
6. Goods will be considered returned only if they are returned in their original packaging.
7. Items should be returned unused and with all tags still attached. Returns that are damaged or soiled beyond the extent of damage identified in the unboxing video will not be accepted and the customer’s return request shall be considered as null and void. Please inform our customer care department in the event of any Goods/products delivered without tags.
8. Where provided, all accessories provided with the product such as dupatta, belts, any designer packaging such as authenticity cards, dust bags, leather tags, etc should be included with the return.
9. Refund shall only be initiated once the package is received and inspected by Mora Labels to ensure they meet our terms and conditions.
10. All shoes should be tried on a carpeted surface for trial. In case of any returns, shoes with used/scratched/damages sole shall not be accepted and the order shall be considered as null and void.
11. Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear (including during trial) are not considered to be faulty.
12. If the product is being confirmed as "eligible for refund” by Mora Labels upon investigation, the product shall be sent/shipped back to us within 2 days of delivery (delivery address shall be notified to the customer in the eligibility confirmation email).
13. The charges to ship the product back to Mora Labels shall be borne by the customer in all cases.
14. Where possible, Mora Labels will offer to repair the faulty item(s).
15. We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as display monitors/screens vary, we cannot guarantee that your monitor/screen display of any color will be completely accurate.
16. Mora Labels shall not be responsible for any product(s) that are damaged during transit due to any natural catastrophic incidents.
17. Product(s) which are missed/damaged during transit due to any mishaps from the courier shall only be eligible for a 90% invoice value re-imbursement. However, the same shall be considered and finalized on a case to case basis based on the extend of the product damage.
18. All custom-made orders are non-returnable.
19. In case the customer requests for a product replacement due to the customer’s superseded choice, Mora Labels may consider the request on a case to case basis and the customer shall be notified on the additional cost implications.

25. Cancellation

• By Mora Labels

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card being charged, the said amount will be reversed back in your card account.

•  By the User

In case of requests for order cancellations, we reserve the right to accept or reject requests for any reason. As part of usual business practice, if we receive a cancellation request and the order has not been processed / approved by us, we shall consider the cancellation of the order and shall refund 90% of the total order value/amount. We will not be able to cancel orders that have already been processed. We have the full right to decide whether an order has been processed or not. The user agrees not to dispute the decision made by us and accepts our decision regarding the cancellation.

26. Security

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you put in before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ reasonable security practices and procedures and current Internet security methods and technologies.

27. Contacting us

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may send an email to customercare@moralabels.com

This policy was last updated on 17^th June 2021.